Add a suport form to create tickets in zendesk
This commit is contained in:
Adrià Casajús
parent
049bd746ad
commit
219d5b998f
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@ -31,4 +31,5 @@ from .views import (
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app,
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delete_account,
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notification,
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support,
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)
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@ -0,0 +1,57 @@
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import json
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import requests
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from flask import render_template, request, flash, url_for, redirect
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from flask_login import login_required, current_user
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from app.dashboard.base import dashboard_bp
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from app.db import Session
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from app.log import LOG
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from app.models import Alias, Mailbox
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@dashboard_bp.route("/support", methods=["GET"])
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@login_required
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def show_support_dialog():
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return render_template( "dashboard/support.html" )
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def createZendeskTicket(email: str, contents: str):
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data = {
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'request': {
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'subject': 'Ticket created for user {}'.format(current_user.id),
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'comment': {
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'type': 'Comment',
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'body': contents
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},
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'requester': {
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'name': "SimpleLogin user {}".format(current_user.id),
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'email': email
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}
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}
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}
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url = 'https://simplelogin.zendesk.com/api/v2/requests.json'
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headers = {'content-type': 'application/json'}
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r = requests.post(url, data=json.dumps(data), headers=headers)
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if r.status_code != 201:
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if r.status_code == 401 or 422:
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LOG.debug('Could not authenticate')
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else:
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LOG.debug('Problem with the request. Status ' + str(r.status_code))
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else:
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flash("Ticket was created. You should receive an email notification", "success")
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LOG.debug('Ticket created')
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@dashboard_bp.route("/support", methods=["POST"])
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@login_required
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def process_support_dialog():
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contents = request.form.get("ticketContents") or ""
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email = request.form.get("ticketEmail") or ""
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if not contents:
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flash("Please add a description", "warning")
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return render_template("dashboard/support.html", ticketEmail=email)
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if not email:
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flash("Please add an email", "warning")
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return render_template("dashboard/support.html", ticketContents=contents)
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createZendeskTicket(email, contents)
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return redirect(url_for('dashboard.index'))
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@ -0,0 +1,90 @@
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{% extends 'default.html' %}
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{% set active_page = None %}
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{% block title %}
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Support
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{% endblock %}
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{% block head %}
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<style>
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.card-title {
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font-size: 22px;
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font-weight: 600;
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margin-bottom: 3px;
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}
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</style>
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<script src="{{ url_for('static', filename='node_modules/vue/dist/vue.min.js') }}"></script>
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<script>
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$( document ).ready(function() {
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var app = new Vue({
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el: '#supportZendeskForm',
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data: {
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ticketEmail: document.querySelector("input[name=ticketEmail]").value
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},
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methods: {
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generateRandomAlias: async function(event){
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let result = await fetch('/api/alias/random/new', { method: 'POST'})
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if(result.ok){
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let data = await result.json();
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this.ticketEmail = data.alias;
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}
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}
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}
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});
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})
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</script>
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{% endblock %}
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{% block default_content %}
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<div class="col pb-3">
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<!-- Current plan -->
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<div class="card">
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<div class="card-body">
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<div class="card-title mb-3">Report a problem</div>
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<div class="card-subtitle mt-2 mb-2 pl-3 border-left border-warning" style="border-left-width: 5px !important;" >
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If an email cannot be delivered to your mailbox, please check <a href="/dashboard/notifications">your notifications</a> for error messages
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</div>
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<div class="mt-2">
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A support ticket will be created in Zendesk. Please do not include any sensitive information in the ticket.
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</div>
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<form id="supportZendeskForm" method="post">
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<div class="mt-4 mb-5">
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<label for="issueDescription" class="form-label">What happened?</label>
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<textarea class="form-control" name="ticketContents" id="issueDescription" rows="3" placeholder="Please provide as much information as possible. For example which alias(es), mailbox(es) ar affected, if this is a persistent issue...">{{- ticketContents or '' -}}</textarea>
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</div>
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<div class="mt-5 font-weight-bold">
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Attach files to support request
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</div>
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<div class="custom-file mt-2">
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<input type="file" class="custom-file-input" name="ticketFiles" id="ticketFileGroup" multiple>
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<label class="custom-file-label" for="ticketFileGroup">Choose file</label>
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</div>
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<div class="mt-5 font-weight-bold">
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Where can we reach you?
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</div>
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<div class="mt-2">
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Conversations related to this ticket will be sent to this address. Feel free to use an alias here.
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</div>
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<div class="input-group mb-3">
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<input type="text" class="form-control" placeholder="Email" value="{{ ticketEmail }}" name="ticketEmail" v-model='ticketEmail' aria-label="Email to send responses to" aria-describedby="button-addon2">
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<div class="input-group-append">
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<button class="btn btn-outline-primary" type="button" @click="generateRandomAlias" id="button-addon2">Generate a random alias</button>
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</div>
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</div>
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<div class="mt-5">
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<button class="btn btn-primary">Create support ticket</button>
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</div>
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</form>
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</div>
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</div>
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</div>
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{% endblock %}
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