diff --git a/app/admin_model.py b/app/admin_model.py
index 17f28133..3351641e 100644
--- a/app/admin_model.py
+++ b/app/admin_model.py
@@ -21,9 +21,9 @@ from app.models import (
     AppleSubscription,
     AdminAuditLog,
     AuditLogActionEnum,
-    TransactionalComplaintState,
+    ProviderComplaintState,
     Phase,
-    TransactionalComplaint,
+    ProviderComplaint,
 )
 
 
@@ -376,7 +376,7 @@ class AdminAuditLogAdmin(SLModelView):
 
 
 def _transactionalcomplaint_state_formatter(view, context, model, name):
-    return "{} ({})".format(TransactionalComplaintState(model.state).name, model.state)
+    return "{} ({})".format(ProviderComplaintState(model.state).name, model.state)
 
 
 def _transactionalcomplaint_phase_formatter(view, context, model, name):
@@ -390,7 +390,7 @@ def _transactionalcomplaint_refused_email_id_formatter(view, context, model, nam
     return Markup(markupstring)
 
 
-class TransactionalComplaintAdmin(SLModelView):
+class ProviderComplaintAdmin(SLModelView):
     column_searchable_list = ["id", "user.id", "created_at"]
     column_filters = ["user.id", "state"]
     column_hide_backrefs = False
@@ -410,12 +410,12 @@ class TransactionalComplaintAdmin(SLModelView):
         EndpointLinkRowAction("fa fa-check-square", ".mark_ok"),
     ]
 
-    def _get_complaint(self) -> Optional[TransactionalComplaint]:
+    def _get_complaint(self) -> Optional[ProviderComplaint]:
         complain_id = request.args.get("id")
         if complain_id is None:
             flash("Missing id", "error")
             return None
-        complaint = TransactionalComplaint.get_by(id=complain_id)
+        complaint = ProviderComplaint.get_by(id=complain_id)
         if not complaint:
             flash("Could not find complaint", "error")
             return None
@@ -426,7 +426,7 @@ class TransactionalComplaintAdmin(SLModelView):
         complaint = self._get_complaint()
         if not complaint:
             return redirect("/admin/transactionalcomplaint/")
-        complaint.state = TransactionalComplaintState.reviewed.value
+        complaint.state = ProviderComplaintState.reviewed.value
         Session.commit()
         return redirect("/admin/transactionalcomplaint/")
 
@@ -437,7 +437,7 @@ class TransactionalComplaintAdmin(SLModelView):
             return redirect("/admin/transactionalcomplaint/")
         eml_path = complaint.refused_email.full_report_path
         eml_data = s3.download_email(eml_path)
-        AdminAuditLog.downloaded_transactional_complaint(current_user.id, complaint.id)
+        AdminAuditLog.downloaded_provider_complaint(current_user.id, complaint.id)
         Session.commit()
         return Response(
             eml_data,
diff --git a/app/handler/transactional_complaint.py b/app/handler/provider_complaint.py
similarity index 81%
rename from app/handler/transactional_complaint.py
rename to app/handler/provider_complaint.py
index f103bb4b..86d25b45 100644
--- a/app/handler/transactional_complaint.py
+++ b/app/handler/provider_complaint.py
@@ -26,14 +26,14 @@ from app.models import (
     DeletedAlias,
     DomainDeletedAlias,
     Contact,
-    TransactionalComplaint,
+    ProviderComplaint,
     Phase,
-    TransactionalComplaintState,
+    ProviderComplaintState,
     RefusedEmail,
 )
 
 
-class TransactionalComplaintOrigin(ABC):
+class ProviderComplaintOrigin(ABC):
     @classmethod
     @abstractmethod
     def get_original_message(cls, message: Message) -> Optional[Message]:
@@ -45,7 +45,7 @@ class TransactionalComplaintOrigin(ABC):
         pass
 
 
-class TransactionalYahooOrigin(TransactionalComplaintOrigin):
+class TransactionalYahooOrigin(ProviderComplaintOrigin):
     @classmethod
     def get_original_message(cls, message: Message) -> Optional[Message]:
         # 1st part is the container
@@ -63,7 +63,7 @@ class TransactionalYahooOrigin(TransactionalComplaintOrigin):
         return "yahoo"
 
 
-class TransactionalHotmailOrigin(TransactionalComplaintOrigin):
+class TransactionalHotmailOrigin(ProviderComplaintOrigin):
     @classmethod
     def get_original_message(cls, message: Message) -> Optional[Message]:
         # 1st part is the container
@@ -97,7 +97,7 @@ def find_alias_with_address(address: str) -> Optional[Alias]:
     )
 
 
-def handle_complaint(message: Message, origin: TransactionalComplaintOrigin) -> bool:
+def handle_complaint(message: Message, origin: ProviderComplaintOrigin) -> bool:
     original_message = origin.get_original_message(message)
 
     try:
@@ -114,7 +114,7 @@ def handle_complaint(message: Message, origin: TransactionalComplaintOrigin) ->
 
     user = User.get_by(email=to_address)
     if user:
-        LOG.d(f"Handle transactional {origin.name()} complaint for {user}")
+        LOG.d(f"Handle provider {origin.name()} complaint for {user}")
         report_complaint_to_user(user, origin)
         return True
 
@@ -125,7 +125,7 @@ def handle_complaint(message: Message, origin: TransactionalComplaintOrigin) ->
             f"Complaint from {origin.name} during reply phase {alias} -> {to_address}, {user}"
         )
         report_complaint_to_user_in_reply_phase(alias, to_address, origin)
-        store_transactional_complaint(alias, message)
+        store_provider_complaint(alias, message)
         return True
 
     contact = Contact.get_by(reply_email=from_address)
@@ -145,7 +145,7 @@ def handle_complaint(message: Message, origin: TransactionalComplaintOrigin) ->
 
 
 def report_complaint_to_user_in_reply_phase(
-    alias: Alias, to_address: str, origin: TransactionalComplaintOrigin
+    alias: Alias, to_address: str, origin: ProviderComplaintOrigin
 ):
     capitalized_name = origin.name().capitalize()
     send_email_with_rate_control(
@@ -154,7 +154,7 @@ def report_complaint_to_user_in_reply_phase(
         alias.user.email,
         f"Abuse report from {capitalized_name}",
         render(
-            "transactional/transactional-complaint-reply-phase.txt.jinja2",
+            "transactional/provider-complaint-reply-phase.txt.jinja2",
             user=alias.user,
             alias=alias,
             destination=to_address,
@@ -165,7 +165,7 @@ def report_complaint_to_user_in_reply_phase(
     )
 
 
-def report_complaint_to_user(user: User, origin: TransactionalComplaintOrigin):
+def report_complaint_to_user(user: User, origin: ProviderComplaintOrigin):
     capitalized_name = origin.name().capitalize()
     send_email_with_rate_control(
         user,
@@ -173,12 +173,12 @@ def report_complaint_to_user(user: User, origin: TransactionalComplaintOrigin):
         user.email,
         f"Abuse report from {capitalized_name}",
         render(
-            "transactional/transactional-complaint-to-user.txt.jinja2",
+            "transactional/provider-complaint-to-user.txt.jinja2",
             user=user,
             provider=capitalized_name,
         ),
         render(
-            "transactional/transactional-complaint-to-user.html",
+            "transactional/provider-complaint-to-user.html",
             user=user,
             provider=capitalized_name,
         ),
@@ -188,7 +188,7 @@ def report_complaint_to_user(user: User, origin: TransactionalComplaintOrigin):
 
 
 def report_complaint_to_user_in_forward_phase(
-    alias: Alias, origin: TransactionalComplaintOrigin
+    alias: Alias, origin: ProviderComplaintOrigin
 ):
     capitalized_name = origin.name().capitalize()
     user = alias.user
@@ -198,12 +198,12 @@ def report_complaint_to_user_in_forward_phase(
         user.email,
         f"Abuse report from {capitalized_name}",
         render(
-            "transactional/transactional-complaint-forward-phase.txt.jinja2",
+            "transactional/provider-complaint-forward-phase.txt.jinja2",
             user=user,
             provider=capitalized_name,
         ),
         render(
-            "transactional/transactional-complaint-forward-phase.html",
+            "transactional/provider-complaint-forward-phase.html",
             user=user,
             provider=capitalized_name,
         ),
@@ -212,9 +212,9 @@ def report_complaint_to_user_in_forward_phase(
     )
 
 
-def store_transactional_complaint(alias, message):
+def store_provider_complaint(alias, message):
     email_name = f"reply-{uuid.uuid4().hex}.eml"
-    full_report_path = f"transactional_complaint/{email_name}"
+    full_report_path = f"provider_complaint/{email_name}"
     s3.upload_email_from_bytesio(
         full_report_path, BytesIO(to_bytes(message)), email_name
     )
@@ -224,9 +224,9 @@ def store_transactional_complaint(alias, message):
         path=email_name,
         commit=True,
     )
-    TransactionalComplaint.create(
+    ProviderComplaint.create(
         user_id=alias.user_id,
-        state=TransactionalComplaintState.new.value,
+        state=ProviderComplaintState.new.value,
         phase=Phase.reply.value,
         refused_email_id=refused_email.id,
         commit=True,
diff --git a/app/models.py b/app/models.py
index 445cdb82..1331c233 100644
--- a/app/models.py
+++ b/app/models.py
@@ -235,7 +235,7 @@ class AuditLogActionEnum(EnumE):
     disable_2fa = 5
     logged_as_user = 6
     extend_subscription = 7
-    download_transactional_complaint = 8
+    download_provider_complaint = 8
 
 
 class Phase(EnumE):
@@ -2997,23 +2997,23 @@ class AdminAuditLog(Base):
         )
 
     @classmethod
-    def downloaded_transactional_complaint(cls, admin_user_id: int, complaint_id: int):
+    def downloaded_provider_complaint(cls, admin_user_id: int, complaint_id: int):
         cls.create(
             admin_user_id=admin_user_id,
-            action=AuditLogActionEnum.download_transactional_complaint.value,
-            model="TransactionalComplaint",
+            action=AuditLogActionEnum.download_provider_complaint.value,
+            model="ProviderComplaint",
             model_id=complaint_id,
             data={},
         )
 
 
-class TransactionalComplaintState(EnumE):
+class ProviderComplaintState(EnumE):
     new = 0
     reviewed = 1
 
 
-class TransactionalComplaint(Base, ModelMixin):
-    __tablename__ = "transactional_complaint"
+class ProviderComplaint(Base, ModelMixin):
+    __tablename__ = "provider_complaint"
 
     user_id = sa.Column(sa.ForeignKey("users.id"), nullable=False)
     state = sa.Column(sa.Integer, nullable=False)
diff --git a/email_handler.py b/email_handler.py
index d64dce45..e90bef9a 100644
--- a/email_handler.py
+++ b/email_handler.py
@@ -140,7 +140,7 @@ from app.handler.spamd_result import (
     SpamdResult,
     SPFCheckResult,
 )
-from app.handler.transactional_complaint import (
+from app.handler.provider_complaint import (
     handle_hotmail_complaint,
     handle_yahoo_complaint,
 )
diff --git a/migrations/versions/2022_041916_45588d9bb475_store_transactional_complaints_for_.py b/migrations/versions/2022_041916_45588d9bb475_store_provider_complaints.py
similarity index 93%
rename from migrations/versions/2022_041916_45588d9bb475_store_transactional_complaints_for_.py
rename to migrations/versions/2022_041916_45588d9bb475_store_provider_complaints.py
index 5c6a9a61..e5b7e2e9 100644
--- a/migrations/versions/2022_041916_45588d9bb475_store_transactional_complaints_for_.py
+++ b/migrations/versions/2022_041916_45588d9bb475_store_provider_complaints.py
@@ -18,7 +18,7 @@ depends_on = None
 
 def upgrade():
     op.create_table(
-        "transactional_complaint",
+        "provider_complaint",
         sa.Column("id", sa.Integer(), autoincrement=True, nullable=False),
         sa.Column("created_at", sqlalchemy_utils.types.arrow.ArrowType(), nullable=False),
         sa.Column("updated_at", sqlalchemy_utils.types.arrow.ArrowType(), nullable=True),
@@ -33,4 +33,4 @@ def upgrade():
 
 
 def downgrade():
-    op.drop_table("transactional_complaint")
+    op.drop_table("provider_complaint")
diff --git a/server.py b/server.py
index 8b7106af..c09127e7 100644
--- a/server.py
+++ b/server.py
@@ -37,7 +37,7 @@ from app.admin_model import (
     CouponAdmin,
     CustomDomainAdmin,
     AdminAuditLogAdmin,
-    TransactionalComplaintAdmin,
+    ProviderComplaintAdmin,
 )
 from app.api.base import api_bp
 from app.auth.base import auth_bp
@@ -91,7 +91,7 @@ from app.models import (
     ManualSubscription,
     Coupon,
     AdminAuditLog,
-    TransactionalComplaint,
+    ProviderComplaint,
 )
 from app.monitor.base import monitor_bp
 from app.oauth.base import oauth_bp
@@ -693,7 +693,7 @@ def init_admin(app):
     admin.add_view(ManualSubscriptionAdmin(ManualSubscription, Session))
     admin.add_view(CustomDomainAdmin(CustomDomain, Session))
     admin.add_view(AdminAuditLogAdmin(AdminAuditLog, Session))
-    admin.add_view(TransactionalComplaintAdmin(TransactionalComplaint, Session))
+    admin.add_view(ProviderComplaintAdmin(ProviderComplaint, Session))
 
 
 def register_custom_commands(app):
diff --git a/templates/emails/transactional/transactional-complaint-forward-phase.html b/templates/emails/transactional/provider-complaint-forward-phase.html
similarity index 100%
rename from templates/emails/transactional/transactional-complaint-forward-phase.html
rename to templates/emails/transactional/provider-complaint-forward-phase.html
diff --git a/templates/emails/transactional/transactional-complaint-forward-phase.txt.jinja2 b/templates/emails/transactional/provider-complaint-forward-phase.txt.jinja2
similarity index 100%
rename from templates/emails/transactional/transactional-complaint-forward-phase.txt.jinja2
rename to templates/emails/transactional/provider-complaint-forward-phase.txt.jinja2
diff --git a/templates/emails/transactional/transactional-complaint-reply-phase.txt.jinja2 b/templates/emails/transactional/provider-complaint-reply-phase.txt.jinja2
similarity index 100%
rename from templates/emails/transactional/transactional-complaint-reply-phase.txt.jinja2
rename to templates/emails/transactional/provider-complaint-reply-phase.txt.jinja2
diff --git a/templates/emails/transactional/transactional-complaint-to-user.html b/templates/emails/transactional/provider-complaint-to-user.html
similarity index 100%
rename from templates/emails/transactional/transactional-complaint-to-user.html
rename to templates/emails/transactional/provider-complaint-to-user.html
diff --git a/templates/emails/transactional/transactional-complaint-to-user.txt.jinja2 b/templates/emails/transactional/provider-complaint-to-user.txt.jinja2
similarity index 100%
rename from templates/emails/transactional/transactional-complaint-to-user.txt.jinja2
rename to templates/emails/transactional/provider-complaint-to-user.txt.jinja2
diff --git a/tests/handler/test_transactional_complaints.py b/tests/handler/test_provider_complaints.py
similarity index 83%
rename from tests/handler/test_transactional_complaints.py
rename to tests/handler/test_provider_complaints.py
index 49dd5004..b6994e3d 100644
--- a/tests/handler/test_transactional_complaints.py
+++ b/tests/handler/test_provider_complaints.py
@@ -12,11 +12,11 @@ from app.config import (
 )
 from app.db import Session
 from app.email import headers
-from app.handler.transactional_complaint import (
+from app.handler.provider_complaint import (
     handle_hotmail_complaint,
     handle_yahoo_complaint,
 )
-from app.models import Alias, TransactionalComplaint, SentAlert
+from app.models import Alias, ProviderComplaint, SentAlert
 from tests.utils import create_new_user
 
 origins = [
@@ -38,7 +38,7 @@ def prepare_complaint(message: Message, part_num: int) -> Message:
 
 
 @pytest.mark.parametrize("handle_ftor,provider,part_num", origins)
-def test_transactional_to_user(flask_client, handle_ftor, provider, part_num):
+def test_provider_to_user(flask_client, handle_ftor, provider, part_num):
     user = create_new_user()
     original_message = Message()
     original_message[headers.TO] = user.email
@@ -47,7 +47,7 @@ def test_transactional_to_user(flask_client, handle_ftor, provider, part_num):
 
     complaint = prepare_complaint(original_message, part_num)
     assert handle_ftor(complaint)
-    found = TransactionalComplaint.filter_by(user_id=user.id).all()
+    found = ProviderComplaint.filter_by(user_id=user.id).all()
     assert len(found) == 0
     alerts = SentAlert.filter_by(user_id=user.id).all()
     assert len(alerts) == 1
@@ -55,7 +55,7 @@ def test_transactional_to_user(flask_client, handle_ftor, provider, part_num):
 
 
 @pytest.mark.parametrize("handle_ftor,provider,part_num", origins)
-def test_transactional_forward_phase(flask_client, handle_ftor, provider, part_num):
+def test_provider_forward_phase(flask_client, handle_ftor, provider, part_num):
     user = create_new_user()
     alias = Alias.create_new_random(user)
     Session.commit()
@@ -66,7 +66,7 @@ def test_transactional_forward_phase(flask_client, handle_ftor, provider, part_n
 
     complaint = prepare_complaint(original_message, part_num)
     assert handle_ftor(complaint)
-    found = TransactionalComplaint.filter_by(user_id=user.id).all()
+    found = ProviderComplaint.filter_by(user_id=user.id).all()
     assert len(found) == 1
     alerts = SentAlert.filter_by(user_id=user.id).all()
     assert len(alerts) == 1
@@ -74,7 +74,7 @@ def test_transactional_forward_phase(flask_client, handle_ftor, provider, part_n
 
 
 @pytest.mark.parametrize("handle_ftor,provider,part_num", origins)
-def test_transactional_reply_phase(flask_client, handle_ftor, provider, part_num):
+def test_provider_reply_phase(flask_client, handle_ftor, provider, part_num):
     user = create_new_user()
     alias = Alias.create_new_random(user)
     Session.commit()
@@ -85,7 +85,7 @@ def test_transactional_reply_phase(flask_client, handle_ftor, provider, part_num
 
     complaint = prepare_complaint(original_message, part_num)
     assert handle_ftor(complaint)
-    found = TransactionalComplaint.filter_by(user_id=user.id).all()
+    found = ProviderComplaint.filter_by(user_id=user.id).all()
     assert len(found) == 0
     alerts = SentAlert.filter_by(user_id=user.id).all()
     assert len(alerts) == 1