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Added zendesk submission flow

This commit is contained in:
Adrià Casajús 2022-02-09 12:00:48 +01:00
parent 219d5b998f
commit e57dcac2d2
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5 changed files with 102 additions and 15 deletions
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2
app/config.py
View File

@ -412,3 +412,5 @@ PHONE_PROVIDER_1_SECRET = os.environ.get("PHONE_PROVIDER_1_SECRET")
PHONE_PROVIDER_2_HEADER = os.environ.get("PHONE_PROVIDER_2_HEADER")
PHONE_PROVIDER_2_SECRET = os.environ.get("PHONE_PROVIDER_2_SECRET")
ZENDESK_HOST=os.environ.get('ZENDESK_HOST', 'noone.zendesk.com')

58
app/dashboard/views/support.py
View File

@ -1,27 +1,60 @@
import json
import urllib.parse
from typing import Union
import requests
from flask import render_template, request, flash, url_for, redirect
from flask_login import login_required, current_user
from werkzeug.datastructures import FileStorage
from app.dashboard.base import dashboard_bp
from app.db import Session
from app.log import LOG
from app.models import Alias, Mailbox
from app.models import Mailbox
from app.config import ZENDESK_HOST
VALID_MIME_TYPES = ['text/plain', 'message/rfc822']
@dashboard_bp.route("/support", methods=["GET"])
@login_required
def show_support_dialog():
return render_template( "dashboard/support.html" )
mailbox = Mailbox.get(current_user.default_mailbox_id)
return render_template("dashboard/support.html", ticketEmail=mailbox.email)
def createZendeskTicket(email: str, contents: str):
def upload_file_to_zendesk(file: FileStorage) -> Union[None, str]:
if file.mimetype not in VALID_MIME_TYPES and not file.mimetype.startswith('image/'):
flash('File {} is not an image, text or an email'.format(file.filename), "warning")
return None
escaped_filename = urllib.parse.urlencode({'filename': file.filename})
url = 'https://{}/api/v2/uploads?{}'.format(ZENDESK_HOST, escaped_filename)
headers = {'content-type': file.mimetype}
response = requests.post(url, headers=headers, data=file.stream)
if response.status_code != 201:
if response.status_code == 401 or 422:
LOG.debug('Could not authenticate')
return None
else:
LOG.debug('Problem with the request. Status ' + str(response.status_code))
return None
data = response.json()
return data['upload']['token']
def create_zendesk_request(email: str, contents: str, files: [FileStorage]) -> bool:
tokens = []
for file in files:
token = upload_file_to_zendesk(file)
if token is None:
return False
tokens.append(token)
data = {
'request': {
'subject': 'Ticket created for user {}'.format(current_user.id),
'comment': {
'type': 'Comment',
'body': contents
'body': contents,
'uploads': tokens
},
'requester': {
'name': "SimpleLogin user {}".format(current_user.id),
@ -29,17 +62,19 @@ def createZendeskTicket(email: str, contents: str):
}
}
}
url = 'https://simplelogin.zendesk.com/api/v2/requests.json'
url = 'https://{}/api/v2/requests.json'.format(ZENDESK_HOST)
headers = {'content-type': 'application/json'}
r = requests.post(url, data=json.dumps(data), headers=headers)
if r.status_code != 201:
if r.status_code == 401 or 422:
LOG.debug('Could not authenticate')
return False
else:
LOG.debug('Problem with the request. Status ' + str(r.status_code))
else:
flash("Ticket was created. You should receive an email notification", "success")
LOG.debug('Ticket created')
return False
flash("Ticket was created. You should receive an email notification", "success")
LOG.debug('Ticket created')
return True
@dashboard_bp.route("/support", methods=["POST"])
@ -53,5 +88,6 @@ def process_support_dialog():
if not email:
flash("Please add an email", "warning")
return render_template("dashboard/support.html", ticketContents=contents)
createZendeskTicket(email, contents)
return redirect(url_for('dashboard.index'))
if create_zendesk_request(email, contents, request.files.getlist('ticketFiles')):
return render_template("dashboard/support_ticket_created.html", ticketEmail=email)
return render_template("dashboard/support.html", ticketEmail=email, ticketContents=contents)

19
templates/dashboard/support.html
View File

@ -19,7 +19,7 @@
<script>
$( document ).ready(function() {
var app = new Vue({
el: '#supportZendeskForm',
el: '#aliasGroup',
data: {
ticketEmail: document.querySelector("input[name=ticketEmail]").value
},
@ -33,6 +33,16 @@
}
}
});
$('.custom-file input').change(function (e) {
var files = [];
for (var i = 0; i < $(this)[0].files.length; i++) {
files.push($(this)[0].files[i].name);
}
$(this).next('.custom-file-label').html(files.join(', '));
});
})
</script>
{% endblock %}
@ -50,7 +60,7 @@
<div class="mt-2">
A support ticket will be created in Zendesk. Please do not include any sensitive information in the ticket.
</div>
<form id="supportZendeskForm" method="post">
<form id="supportZendeskForm" method="post" enctype="multipart/form-data">
<div class="mt-4 mb-5">
<label for="issueDescription" class="form-label">What happened?</label>
<textarea class="form-control" name="ticketContents" id="issueDescription" rows="3" placeholder="Please provide as much information as possible. For example which alias(es), mailbox(es) ar affected, if this is a persistent issue...">{{- ticketContents or '' -}}</textarea>
@ -58,8 +68,9 @@
<div class="mt-5 font-weight-bold">
Attach files to support request
</div>
<div class="mt-1 text-muted">Only images, text and emails are accepted</div>
<div class="custom-file mt-2">
<input type="file" class="custom-file-input" name="ticketFiles" id="ticketFileGroup" multiple>
<input type="file" class="custom-file-input" name="ticketFiles" id="ticketFileGroup" multiple="multiple">
<label class="custom-file-label" for="ticketFileGroup">Choose file</label>
</div>
<div class="mt-5 font-weight-bold">
@ -68,7 +79,7 @@
<div class="mt-2">
Conversations related to this ticket will be sent to this address. Feel free to use an alias here.
</div>
<div class="input-group mb-3">
<div class="input-group mb-3" id="aliasGroup">
<input type="text" class="form-control" placeholder="Email" value="{{ ticketEmail }}" name="ticketEmail" v-model='ticketEmail' aria-label="Email to send responses to" aria-describedby="button-addon2">
<div class="input-group-append">
<button class="btn btn-outline-primary" type="button" @click="generateRandomAlias" id="button-addon2">Generate a random alias</button>

37
templates/dashboard/support_ticket_created.html Normal file
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@ -0,0 +1,37 @@
{% extends 'default.html' %}
{% set active_page = None %}
{% block title %}
Support
{% endblock %}
{% block head %}
<style>
.card-title {
font-size: 22px;
font-weight: 600;
margin-bottom: 3px;
}
</style>
{% endblock %}
{% block default_content %}
<div class="col pb-3">
<!-- Current plan -->
<div class="card">
<div class="card-body">
<div class="card-title mb-3">Support ticket has been created for {{ ticketEmail }}</div>
<div class="mt-2">
Head back to <a href="/dashboard">your dashboard</a>
</div>
</div>
</div>
</div>
{% endblock %}

1
templates/footer.html
View File

@ -66,6 +66,7 @@
href="https://github.com/simple-login/app/projects/1">Roadmap</a></li>
<li><a class="list-group-item text-white footer-item"
href="https://simplelogin.io/contact/">Contact Us</a></li>
<li><a class="list-group-item text-white footer-item" href="/dashboard/support">Support</a></li>
<li><a class="list-group-item text-white footer-item"
href="https://simplelogin.io/imprint/">Imprint</a></li>
</ul>