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Added zendesk submission flow
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@ -412,3 +412,5 @@ PHONE_PROVIDER_1_SECRET = os.environ.get("PHONE_PROVIDER_1_SECRET")
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PHONE_PROVIDER_2_HEADER = os.environ.get("PHONE_PROVIDER_2_HEADER")
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PHONE_PROVIDER_2_SECRET = os.environ.get("PHONE_PROVIDER_2_SECRET")
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ZENDESK_HOST=os.environ.get('ZENDESK_HOST', 'noone.zendesk.com')
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@ -1,27 +1,60 @@
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import json
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import urllib.parse
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from typing import Union
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import requests
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from flask import render_template, request, flash, url_for, redirect
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from flask_login import login_required, current_user
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from werkzeug.datastructures import FileStorage
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from app.dashboard.base import dashboard_bp
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from app.db import Session
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from app.log import LOG
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from app.models import Alias, Mailbox
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from app.models import Mailbox
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from app.config import ZENDESK_HOST
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VALID_MIME_TYPES = ['text/plain', 'message/rfc822']
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@dashboard_bp.route("/support", methods=["GET"])
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@login_required
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def show_support_dialog():
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return render_template( "dashboard/support.html" )
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mailbox = Mailbox.get(current_user.default_mailbox_id)
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return render_template("dashboard/support.html", ticketEmail=mailbox.email)
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def createZendeskTicket(email: str, contents: str):
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def upload_file_to_zendesk(file: FileStorage) -> Union[None, str]:
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if file.mimetype not in VALID_MIME_TYPES and not file.mimetype.startswith('image/'):
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flash('File {} is not an image, text or an email'.format(file.filename), "warning")
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return None
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escaped_filename = urllib.parse.urlencode({'filename': file.filename})
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url = 'https://{}/api/v2/uploads?{}'.format(ZENDESK_HOST, escaped_filename)
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headers = {'content-type': file.mimetype}
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response = requests.post(url, headers=headers, data=file.stream)
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if response.status_code != 201:
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if response.status_code == 401 or 422:
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LOG.debug('Could not authenticate')
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return None
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else:
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LOG.debug('Problem with the request. Status ' + str(response.status_code))
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return None
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data = response.json()
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return data['upload']['token']
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def create_zendesk_request(email: str, contents: str, files: [FileStorage]) -> bool:
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tokens = []
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for file in files:
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token = upload_file_to_zendesk(file)
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if token is None:
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return False
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tokens.append(token)
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data = {
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'request': {
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'subject': 'Ticket created for user {}'.format(current_user.id),
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'comment': {
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'type': 'Comment',
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'body': contents
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'body': contents,
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'uploads': tokens
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},
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'requester': {
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'name': "SimpleLogin user {}".format(current_user.id),
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@ -29,17 +62,19 @@ def createZendeskTicket(email: str, contents: str):
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}
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}
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}
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url = 'https://simplelogin.zendesk.com/api/v2/requests.json'
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url = 'https://{}/api/v2/requests.json'.format(ZENDESK_HOST)
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headers = {'content-type': 'application/json'}
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r = requests.post(url, data=json.dumps(data), headers=headers)
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if r.status_code != 201:
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if r.status_code == 401 or 422:
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LOG.debug('Could not authenticate')
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return False
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else:
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LOG.debug('Problem with the request. Status ' + str(r.status_code))
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else:
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return False
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flash("Ticket was created. You should receive an email notification", "success")
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LOG.debug('Ticket created')
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return True
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@dashboard_bp.route("/support", methods=["POST"])
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@ -53,5 +88,6 @@ def process_support_dialog():
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if not email:
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flash("Please add an email", "warning")
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return render_template("dashboard/support.html", ticketContents=contents)
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createZendeskTicket(email, contents)
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return redirect(url_for('dashboard.index'))
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if create_zendesk_request(email, contents, request.files.getlist('ticketFiles')):
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return render_template("dashboard/support_ticket_created.html", ticketEmail=email)
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return render_template("dashboard/support.html", ticketEmail=email, ticketContents=contents)
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@ -19,7 +19,7 @@
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<script>
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$( document ).ready(function() {
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var app = new Vue({
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el: '#supportZendeskForm',
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el: '#aliasGroup',
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data: {
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ticketEmail: document.querySelector("input[name=ticketEmail]").value
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},
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@ -33,6 +33,16 @@
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}
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}
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});
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$('.custom-file input').change(function (e) {
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var files = [];
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for (var i = 0; i < $(this)[0].files.length; i++) {
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files.push($(this)[0].files[i].name);
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}
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$(this).next('.custom-file-label').html(files.join(', '));
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});
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})
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</script>
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{% endblock %}
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@ -50,7 +60,7 @@
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<div class="mt-2">
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A support ticket will be created in Zendesk. Please do not include any sensitive information in the ticket.
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</div>
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<form id="supportZendeskForm" method="post">
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<form id="supportZendeskForm" method="post" enctype="multipart/form-data">
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<div class="mt-4 mb-5">
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<label for="issueDescription" class="form-label">What happened?</label>
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<textarea class="form-control" name="ticketContents" id="issueDescription" rows="3" placeholder="Please provide as much information as possible. For example which alias(es), mailbox(es) ar affected, if this is a persistent issue...">{{- ticketContents or '' -}}</textarea>
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@ -58,8 +68,9 @@
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<div class="mt-5 font-weight-bold">
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Attach files to support request
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</div>
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<div class="mt-1 text-muted">Only images, text and emails are accepted</div>
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<div class="custom-file mt-2">
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<input type="file" class="custom-file-input" name="ticketFiles" id="ticketFileGroup" multiple>
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<input type="file" class="custom-file-input" name="ticketFiles" id="ticketFileGroup" multiple="multiple">
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<label class="custom-file-label" for="ticketFileGroup">Choose file</label>
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</div>
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<div class="mt-5 font-weight-bold">
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@ -68,7 +79,7 @@
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<div class="mt-2">
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Conversations related to this ticket will be sent to this address. Feel free to use an alias here.
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</div>
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<div class="input-group mb-3">
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<div class="input-group mb-3" id="aliasGroup">
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<input type="text" class="form-control" placeholder="Email" value="{{ ticketEmail }}" name="ticketEmail" v-model='ticketEmail' aria-label="Email to send responses to" aria-describedby="button-addon2">
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<div class="input-group-append">
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<button class="btn btn-outline-primary" type="button" @click="generateRandomAlias" id="button-addon2">Generate a random alias</button>
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37
templates/dashboard/support_ticket_created.html
Normal file
37
templates/dashboard/support_ticket_created.html
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@ -0,0 +1,37 @@
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{% extends 'default.html' %}
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{% set active_page = None %}
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{% block title %}
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Support
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{% endblock %}
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{% block head %}
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<style>
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.card-title {
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font-size: 22px;
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font-weight: 600;
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margin-bottom: 3px;
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}
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</style>
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{% endblock %}
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{% block default_content %}
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<div class="col pb-3">
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<!-- Current plan -->
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<div class="card">
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<div class="card-body">
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<div class="card-title mb-3">Support ticket has been created for {{ ticketEmail }}</div>
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<div class="mt-2">
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Head back to <a href="/dashboard">your dashboard</a>
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</div>
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</div>
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</div>
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</div>
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{% endblock %}
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@ -66,6 +66,7 @@
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href="https://github.com/simple-login/app/projects/1">Roadmap</a></li>
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<li><a class="list-group-item text-white footer-item"
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href="https://simplelogin.io/contact/">Contact Us</a></li>
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<li><a class="list-group-item text-white footer-item" href="/dashboard/support">Support</a></li>
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<li><a class="list-group-item text-white footer-item"
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href="https://simplelogin.io/imprint/">Imprint</a></li>
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</ul>
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